Last updated
This policy explains what data we collect when you use ignite.me, why we collect it, and what choices you have. We try to keep the data we collect to the minimum we need to run the site.
We collect three categories of information: account information when you sign up, commerce records when you buy, rent, or donate, and anonymous usage analytics if you accept our cookie banner. We don’t sell your data, and we never see your payment-card details — those go directly to Stripe.
When you sign in with Google, with an email + password, or with a passwordless email link, Firebase Authentication creates an account for you. We store your email address, display name, profile photo URL (if any), authentication provider(s), and whether your email is verified.
On your profile page, you can optionally add your first name, last name, organization, a short “about you” note, and an email-opt-in preference. These fields are visible only to the Ignite team.
When you buy or rent a film, we record the film, the type of access (buy or rent), the rental window if any, the amount paid, the currency, and the Stripe session and payment-intent IDs that link the purchase to its record at Stripe. When you donate, we record the same minus the film. We do notstore payment-card numbers, CVCs, or bank details — Stripe handles all of that.
If you email us, we keep your message and our reply for as long as we need them to support you and for our records.
If you accept our cookie banner, we use Google Analytics 4 to understand how visitors use the site (page views, video plays, blog reads, outbound clicks). GA4 anonymizes IP addresses for us and we never link this analytics data back to your account.
Account and profile data is kept while your account is active and for up to 90 days after you delete it (so we can roll back accidental deletion). Commerce records and donation receipts are kept for 7 years to comply with U.S. tax and financial-records law. Server logs roll off after 30 days. Analytics data follows the retention configured on the GA4 property (currently 14 months).
You can view and edit your profile data at any time on your account page.
Toggle the email-updates switch on your account page, or click “unsubscribe” in any marketing email. Transactional email (receipts, sign-in links, password resets) can’t be turned off while you have an active account.
To delete your account and associated data, email info@ignitechannel.com from the email address on the account. We may keep commerce records for as long as required by law (see Retention above).
If you live in California, you have the right under the CCPA / CPRA to know what personal information we have about you, to request deletion, to correct inaccurate information, and to opt out of any “sale” or “sharing” of your information (which we don’t do). To exercise any of these rights, email us at the address above.
If you live in the EU or UK, you have rights under the GDPR / UK GDPR to access, correct, port, restrict, or delete your data, and to object to certain processing. Our legal bases are: contract performance (running your account, fulfilling purchases), legitimate interests (security, fraud prevention, basic analytics), and consent (marketing email, analytics cookies).
We use HTTPS for all traffic, store passwords as salted hashes via Firebase Auth (we never see them), and limit access to production data to a single account. No system is ever 100% secure; if you suspect your account has been compromised, email us immediately.
The site is not directed at children under 13, and we don’t knowingly collect data from anyone under 13. If you believe we’ve collected data from a child, email us and we’ll delete it.
We’re based in the United States and our service providers (Stripe, Google, Vimeo, Vercel) operate worldwide. Using the site means your data may be transferred to and processed in the U.S. and other countries with different data-protection laws than your own.
We may update this policy from time to time. The “Last updated” date at the top reflects the current version. If we make material changes, we’ll let active account holders know by email.
Questions about this policy or how we handle your data?
Ignite Channel Inc.
190 West Amado Rd
Palm Springs, CA 92262
info@ignitechannel.com
